Scaling a business doesn’t have to mean scaling your headcount. Our skilled virtual assistants handle the day-to-day tasks that eat your time — so you can focus on strategy, growth, and the work only you can do.
The problem this solves
Most owners reach a point where the business needs more hands, but the workload doesn’t quite add up to a full-time role — and hiring, training, and managing an employee is a lot of overhead for a few hours of admin a week. A virtual assistant fills that gap: real delegated capacity, without the commitment of a permanent hire.
Who this is for
A good fit if you:
- Spend regular hours each week on admin, scheduling, or inbox management instead of higher-value work
- Have processes that are fairly repeatable and could be documented and handed over
- Want flexible support that can scale up or down as the business needs change
Not the right fit if:
- The role needs someone physically on-site
- The work requires deep, ongoing product knowledge that only an embedded full-time hire could build up
What our VAs handle
- Email and calendar management
- Customer support and inbox handling
- Research, data entry, and reporting
- Social media scheduling and engagement
- Travel and meeting coordination
- Document preparation and filing
How we deliver it
- Scope the role — we agree exactly which tasks are being delegated and roughly how many hours a week
- Match — you’re matched with a VA suited to the type of work involved
- Handover — you walk through your current process once; we document it so it doesn’t rely on memory
- Trial period — a short settling-in period to iron out how you like things done
- Ongoing delivery — regular check-ins and a clear point of contact throughout
Timescale
Most VAs can be matched and started within one to two weeks of scoping the role. We build in a short trial period at the start of every engagement so both sides can confirm it’s the right fit before committing longer term.
Pricing
Pricing is based on hours per week and the type of work involved — general admin support and specialised tasks are priced differently. We’ll agree a weekly or monthly rate once we understand the scope, so you know the cost before your VA starts. A free 15-minute strategy call is the fastest way to get a straight number.
What this looks like in practice
A typical engagement: an owner spending several hours a week on inbox triage, calendar scheduling, and basic customer replies. We document their current process in a short handover session, match a VA to cover it, and run a two-week trial before settling into a regular weekly rhythm — with a documented process meaning the work doesn’t depend on any one person remembering how things are done.
Common questions
What if it’s not the right match?
That’s what the trial period is for — if it’s not working, we’ll rematch you with a different VA rather than leaving you stuck.
How many hours a week is typical?
It varies widely — some clients need five hours a week of inbox support, others need closer to full-time cover. We scope this with you rather than fitting you into a fixed package.
Can I have the same VA long-term?
Yes — once matched, you keep the same VA for continuity unless your needs change significantly or you request otherwise.
Is my business data secure?
Access is limited to what the role actually needs, and we agree confidentiality expectations with every client before work starts.
Should I automate this instead of delegating it?
Good question, and it depends on the task — very repetitive, rules-based work is often better automated, while anything needing judgement is better delegated to a person. See AI Workflow Automation if you’re not sure which applies to you.
Related reading
When Should You Hire a Virtual Assistant? · Automation vs Virtual Assistant · The First 10 Processes to Document