Running an online store is a full-time job. Our ecommerce support service takes the day-to-day tasks off your plate so you can focus on growth, not operations.
Store Management
- Product listing & optimisation
- Inventory management
- Category & collection organisation
Order Operations
- Order processing & tracking
- Returns & refunds management
- Supplier communication
Customer Support
- Customer enquiry handling
- Review management
- Monthly performance reports
The problem this solves
A store that’s growing shouldn’t mean an owner buried in listings, returns, and customer emails every evening. Most stores hit the same wall: sales are picking up, but so is the admin behind every sale, and there’s no natural point to hire a full-time employee for work that’s genuinely part-time. That’s the gap ongoing ecommerce support is built to fill.
Who this is for
A good fit if you:
- Already have a live Shopify, WooCommerce, or similar store generating regular orders
- Are spending evenings or weekends on listings, order chasing, or customer emails instead of growth
- Need reliable cover without the cost and commitment of a full-time hire
Not the right fit if:
- Your store isn’t live yet — start with Shopify Store Builds first
- You need a dedicated, full-time in-house employee rather than ongoing outsourced support
How we deliver it
- Store review — we audit your current listings, processes, and recurring pain points
- Scope the support — we agree exactly which tasks we’re taking on and your expected response times
- Handover — you give us access to the relevant systems and a short brief on how you like things run
- Go live — we start handling the agreed tasks on your store directly
- Monthly report — you get a clear summary of what was handled and any recurring issues worth fixing at the root
Timescale
Onboarding onto an existing store typically takes about a week — enough time to review your catalogue, agree the scope, and get set up on your systems properly. Support is then ongoing on a rolling monthly basis, not a fixed-term project.
Pricing
Support is priced as a flexible monthly package, scaled to order volume and how much of the day-to-day you want handed over — from a few hours a week covering customer support, up to full store operations. We’ll agree a package and a monthly figure after a short review of your store, so there are no surprises once support starts.
What this looks like in practice
A typical engagement: a store owner handling every customer enquiry themselves alongside processing orders and chasing suppliers on returns. We take over the inbox and order queue directly inside their existing tools, set a same-day response standard, and send a monthly report flagging patterns worth fixing — a supplier consistently shipping late, or a product page causing a spike in “where is my order” questions — rather than just working through the backlog silently.
Common questions
Which platforms do you support?
Shopify most commonly, along with WooCommerce and similar platforms — we’ll confirm fit during the store review.
Do you work inside our existing systems, or move us to new ones?
Inside your existing systems by default. We’ll only recommend a change of tools if something is genuinely holding your operations back.
What are your response times?
Agreed with you as part of the scoping step, based on the package chosen — typical customer-facing response targets are same working day.
Can we start small and add more later?
Yes — most clients start with one area, such as customer support or order processing, and expand the package once it’s proven useful.
Is there a minimum contract length?
Support runs on a rolling monthly basis rather than locking you into a long fixed term.